A Letter to Clinic Owners

The Physical Therapy Space is Rapidly Evolving…

Clinics Aren’t Focused On Patient Outcomes

At the same time, patient care expectations have changed.

Patients are becoming more self-sufficient and proactive regarding their health, and their options for therapy clinics, telehealth services, and other means, are growing rapidly.

The average outpatient clinic loses out on up to $150,000 of revenue per year when patients don’t complete their full course of care. 20% of patients drop out within the first 3 visits, and 70% don’t fully complete their course of care, typically as a result of low self-efficacy during care. This is the $6 billion dollar problem nobody in PT is talking about.

Today, it’s becoming more important for clinics to improve and strengthen the relationships with their patient in order to achieve long-term financial success.

Clinics have pushed for more patients at more frequent intervals in order to continue to grow their practice.

With increasing volume, the quality of care suffers. Hospital systems that did this ended up ranging vastly in the quality of care they provided to their patients – Some hospitals had 6x lower quality care than others, which resulted in the center for Medicare and Medicaid creating the Comprehensive Joint Replacement model, a value-based payment system where clinics share the costs associated with treatment of patients who had a recent joint replacement and are going to the clinic for rehab.

The industry is changing rapidly, and it’s becoming increasingly important for your clinic to provide the highest quality outcomes for patients.

With 30,000-40,000 clinics in the US, there are plenty of options for patients to find the best quality practice near them. With hospitals increasing their vested interest in physical therapy due to industry consolidation (ultimately lowering the referral basis for your clinic), it’s more important than ever to raise the bar on your quality of your services, while building better relationships with your patients.

Additionally, clinics need to diversify their service offerings to continue to grow their business, or ultimately suffer with pushing higher volume, unnecessary patient visits that reduce the quality of care, burn out therapists, and ultimately lower reimbursements.[/text_block]

Why Should You Care, And What Does This Mean For Your Clinic?

That’s Why We’re Building RecoverWell..

Patients gain better access to care pre, during, and post physical therapy, helping to improve patient outcomes, self-efficacy, and ultimately build a better patient experience while helping your clinic to continue to grow.[/text_block]

• Improved Satisfaction Ratings – Net Promoter Score (NPS) tracking helps your clinic track patient feedback throughout the patient journey.
• Additional Revenue Streams – Connecting with patients through the platform allows for easily managing the patient experience and handing off patient information between your service offerings (personal training, massage therapy, etc)
• Improved Quality of Service – Patients have direct access to their therapist throughout the physical therapy journey, helping to adjust care plans as needed and keep patients confident in their results.
• Improved Patient Self-Efficacy – Compliance increases with improved access to their therapist, helping build a better and stronger relationship with your clinic, which helps to drive more revenue to your practice.
• Continued, Preventative Care – Continued care helps patients ease their transition back to normal living post-PT and stay connected with your clinic for regular check-ups and office visits to assure continued progression.
• Behavioral Feedback – Behavioral feedback allows patients to directly interact with their therapist in real time to report on progress or issues that arise.
• Community Groups – Community groups allow patients to learn from each other during treatment and progress. Your clinic can compare surveys, recovery plans, feedback, and NPS scores with industry benchmarks to assure you’re providing the highest quality services, while getting feedback on areas to improve.
• Lower Insurance Costs – In the long run, the data from providing the highest quality PT services will be proven to lower insurance costs with patients being less likely to be readmitted to the clinic – Ultimately providing your clinic with higher reimbursements

Here’s What Patients Are Saying..

“A digital platform would have been very helpful and I definitely would have used it. I had a total knee replacement and would have paid a fee to access this.”

Darlene N., HD Physical Therapy Patient

“I went for three months and completed therapy. I like RecoverWell and think it’s very progressive! I would find that useful and would pay to use it.”

Bernard B., National Physical Therapy Patient

“The platform would be great because it aims for a higher result. Once it launches, please let me know”

Lia G., Dynamic Physical Therapy Patient

How RecoverWell Can Help Grow Your Clinic..

With decreasing reimbursement and insurance companies approving less physical therapy visits each year, maintaining patient relationships and overall patient satisfaction is becoming essential as healthcare continues to evolve. RecoverWell acts as a simple and effective software to allow for continuing patient relationships, improving patient satisfaction, and a way to diversify income sources to support a sustainable physical therapy practice.

Dr. Jason Lepage, PT, DPT, CSCS, Prime Physio Fitness & PT

“I really like RecoverWell. I like that you can ask your trainer a question, and you can easily gain access to your home program as a patient. As a therapist, I like being able to add exercises for my patients to view when they are out of the clinic, so I can closely monitor their progress and outcomes over time.”

Dr. Rachael Elizabeth, PT, DPT, Dr. Rachael Elizabeth’s PT & Women’s Health Coaching